What This Privacy Policy Covers
This Privacy Policy ("Policy") describes how gogojl ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of users ("you", "Player") who access or use any part of the gogojl website, mobile interface, or online casino and sportsbook services. This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and applicable National Privacy Commission ("NPC") issuances.
gogojl's Privacy Commitments
Before diving into the legal detail, here is a plain-English summary of the six core privacy commitments we make to every Filipino player on gogojl. These principles guide every data decision we make.
gogojl collects personal data only when there is a lawful basis to do so — your consent, a contractual necessity, a legal obligation, or a legitimate interest that does not override your rights. We never collect data just because we can.
Your data is collected for specific, explicit purposes — account registration, KYC verification, payment processing, fraud prevention, and customer support. We do not use your data for unrelated purposes without obtaining fresh consent from you.
All personal data held by gogojl is stored on encrypted servers with strict access controls. Payment card data is handled exclusively by PCI-DSS compliant payment processors — gogojl never stores raw card numbers or CVV codes on its own servers.
Under the Philippine Data Privacy Act, you have the right to access, correct, object to, erase, and port your personal data. gogojl has a dedicated Data Protection Officer (DPO) and a clear process for exercising each of these rights — no runaround.
gogojl does not sell, rent, or trade your personal information to third-party marketers. Data shared with partners — such as payment processors and game providers — is limited strictly to what is needed for the relevant service and is governed by data processing agreements.
We write our privacy notices in clear, readable English suited to Filipino players. Legal jargon is kept to a minimum. Where legal terms are necessary, we explain them. If anything is unclear, our support team is available 24/7 to help you understand your rights.
Personal Data We Collect
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC / age verification (21+) |
| Contact Data | Email address, Philippine mobile number, home address | Account communication, support, regulatory notices |
| Financial Data | GCash number, PayMaya number, BDO / BPI / Metrobank account name, transaction history | Deposits, withdrawals, AML compliance, fraud detection |
| Technical Data | IP address, device fingerprint, browser type, OS, session timestamps | Security monitoring, geolocation checks, fraud prevention |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths | Platform improvement, responsible gaming monitoring |
| Marketing Data | Promotion preferences, bonus opt-ins, communication channel preferences | Personalised offers, marketing communications (with consent) |
| Support Data | Live chat transcripts, email correspondence, complaint records | Dispute resolution, service quality improvement |
We do not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, health data beyond responsible gaming indicators, or biometric data — unless you voluntarily disclose such information during a support interaction or as part of a self-exclusion or responsible gaming request.
How We Collect Your Data
gogojl collects personal data through the following channels:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion, you directly provide us with personal data. This is the primary source of identity, contact, and financial data we hold.
When you visit the gogojl website or use our platform, we automatically collect technical and usage data via cookies, web beacons, server logs, and device fingerprinting technologies. This data is collected to maintain platform security, detect fraud, and improve user experience. See Section 7 for a full breakdown of the cookies we use.
We may receive data about you from third parties in the following circumstances:
- Payment processors (GCash, PayMaya, BDO, BPI, Metrobank) — to confirm transaction status and ownership of payment accounts;
- Identity verification providers — to authenticate government-issued IDs during KYC;
- Fraud detection and AML screening services — to cross-reference your data against watchlists;
- Analytics providers — to understand aggregated platform usage patterns.
How We Use Your Data
gogojl processes personal data only where there is a lawful basis to do so. The table below maps each use of your data to its legal basis under the Philippine Data Privacy Act.
| Purpose of Processing | Legal Basis |
|---|---|
| Register and manage your gogojl account | Contract performance |
| Verify your identity and age (KYC / 21+ check) | Legal obligation / Contract |
| Process deposits and withdrawals via GCash, BDO, etc. | Contract performance |
| Detect and prevent fraud, money laundering, and abuse | Legal obligation / Legitimate interest |
| Provide customer support and resolve disputes | Contract performance / Legitimate interest |
| Monitor for responsible gaming indicators | Legal obligation / Legitimate interest |
| Send account and transactional communications | Contract performance |
| Send promotional and marketing communications | Consent (opt-in) |
| Improve platform features and user experience | Legitimate interest |
| Comply with PAGCOR, NPC, and other regulatory requirements | Legal obligation |
You may withdraw consent for marketing communications at any time by updating your preferences in Account Settings or by contacting support. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out before withdrawal, and does not affect processing carried out under other legal bases such as contract performance or legal obligation.
Data Retention
gogojl retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following retention periods apply as general guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Records | 5 years after account closure | PAGCOR regulatory requirements; AML obligations |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act (AMLA) compliance |
| KYC Verification Documents | 5 years after account closure | Regulatory record-keeping obligations |
| Customer Support Records | 3 years from last interaction | Dispute resolution; service quality |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 12 months | Security monitoring; fraud detection |
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Data Security
gogojl implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
- Encryption in transit: All data transmitted between your device and gogojl servers is encrypted using TLS 1.3 (Transport Layer Security);
- Encryption at rest: Sensitive data fields — including identity documents and financial account references — are encrypted at rest using AES-256;
- Access controls: Access to personal data is granted on a strict need-to-know basis. gogojl staff access is role-based and subject to regular review;
- Two-factor authentication: Player accounts support two-factor authentication (2FA) to prevent unauthorised logins;
- Penetration testing: The platform undergoes regular third-party security audits and penetration tests;
- Payment security: All payment processing is handled by PCI-DSS compliant providers. gogojl does not store raw payment card numbers, expiry dates, or CVV codes;
- Data breach response: In the event of a personal data breach, gogojl will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.
While gogojl takes every reasonable technical and organisational precaution to protect your data, no internet-based system is completely immune to security risks. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Your Data Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), every Filipino player on gogojl has the following enforceable rights with respect to their personal data:
Minors & Age Restriction
gogojl does not knowingly collect personal data from any individual under the age of 21. All new accounts are subject to mandatory KYC age verification using a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or PRC ID — before any deposit or real-money gameplay is permitted.
If gogojl discovers or has reason to believe that personal data of a minor has been collected, we will immediately:
- Suspend the relevant account pending investigation;
- Delete the minor's personal data from our systems as soon as legally permissible;
- Refund any deposited funds to the payment source used, subject to verification;
- Report the incident to the relevant Philippine regulatory authorities where required by law.
If you are a parent or guardian and believe your child has registered an account on gogojl, please contact us immediately at [email protected] with the subject line "Minor Account Report". We take these reports extremely seriously and will act within 24 hours of receiving a credible report.
Changes to This Policy
gogojl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws and regulations, or NPC guidance. When we make material changes to this Policy, we will notify you by:
- Posting a prominent notice on the gogojl homepage and login page for at least 30 days;
- Sending an email notification to the registered email address on your account;
- Updating the "Effective Date" at the top of this page.
Your continued use of the gogojl platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material changes, you have the right to close your account and request deletion of your personal data by contacting our support team before the effective date of the change.
For non-material changes — such as correcting typographical errors, clarifying existing provisions without changing their substance, or updating contact details — we may update the Policy without advance notice, though the effective date will always be updated.
Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or gogojl's data processing activities, please reach out to our designated Data Protection Officer (DPO):
Available 24/7 via the chat widget on the gogojl platform.
For urgent privacy matters, live chat is the fastest channel.
Your Data Is Safe at gogojl
Now that you know exactly how we protect your personal data, explore everything gogojl has to offer — from JILI slots and live casino games to sports betting and bingo, all in Philippine Pesos.
🔞 21+ only. Please gamble responsibly. For support, visit our Responsible Gaming page.